Manage communication permissions. You are not signed up for any Microsoft communications. But you might still receive required communications like billing info or security notifications from any Microsoft services you're using. Jul 02, 2009 I'm seeing that upon reboot/logon of a given computer, the Office Communicator is trying to connect to the service before the Sign In Client does. This causes a log on failure for Communicator and I must exit the application and restart it after the Sign In Client has connected successfully. This appears to be a separate issue. If your user.
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Problem
When you sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013 on a computer that's running Outlook, you receive the following error message:
SolutionSolutions for Skype for Business Online usersAre you using the most up-to-date Lync client?
Make sure that you're using the most up-to-date Lync client. For more information, go to the following Microsoft websites:
Is the Personal Information Manager in Lync configured correctly?
Make sure that the Personal Information Manager is configured correctly. To do this, follow these steps:
Microsoft Office Communicator Download
Is Outlook running and configured to use the correct profile?
For the best experience, add your Exchange email account to Outlook, and then set it as the default mail profile. Typically, your Exchange email address and Lync sign-in address are the same, but in some cases they may differ.
Solutions for Office 365 administrators
To resolve this issue, make sure that the Exchange account in Outlook matches the account that's used to sign in to Skype for Business Online. If the Exchange mailbox and the Lync account are both hosted by Microsoft Office 365, make sure that the user’s Exchange primary SMTP address matches the user principal name (UPN).
You can use the Set-MsolUserPrincipalName cmdlet from Microsoft Azure Active Directory Module for Windows PowerShell to set the UPN, SMTP, and Session Initiation Protocol (SIP) addresses to the same value. For more information, go to the following Microsoft websites:
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The issues that are described in the 'Problem' section typically occur when the Exchange mailbox and the Lync account are hosted in different environments or use different domain namespaces. If the Exchange mailbox is hosted elsewhere (for example, if the mailbox is hosted on an on-premises Exchange server), see the following Microsoft Knowledge base articles:
After the UPN, primary SMTP, and SIP address are configured correctly, repair or re-create the Outlook mail profile by using the new primary SMTP address. Then, restart Lync.
More Information
This error is typically caused by a mismatch between the accounts that are used in Outlook and Lync. The Exchange mailbox to which Outlook is connected must be associated with the same Office 365 user account to which Lync is connected. If Outlook is connected to a mailbox that's part of another Office 365 organization or another on-premises Exchange organization, you may experience this error. When Lync tries to make a connection with Outlook, it compares the SMTP (email) address in Outlook with the sign-in address that's used to connect to Skype for Business Online. If the SMTP and Lync sign-in addresses don't match, you may experience this error.
This error may also occur when Lync is expecting to integrate with a mailbox that's different from the mailbox that's configured in Outlook. For example, if Lync expects the user’s email address to be [email protected], but Outlook is connected to the mailbox for [email protected], you may experience this error.
Lync uses the WindowsEmailAddress or MAIL attribute to determine which Exchange server Outlook should connect to. If Lync makes that connection through Exchange Autodiscover and Exchange Web Services (EWS), and if Outlook is configured for another user’s mailbox, Lync registers that as a problem and returns this error.
Still need help? Go to Microsoft Community.
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